First Class Interiors. Wednesday , May 16th , 2018 - 16:16:57 PM
At 0730 AM some 10 hours after departure we finally heard from the flight-deck when the First Officer informed us that we had commenced our decent the current temperature was 2 degrees C at Toronto and we would be landing in 35 minutes (at 605 AM local time) and parking at gate 155 at Toronto`s new Terminal 1. I grabbed my in-flight kit and dashed to the lav to quickly freshen up and the Flight Attendants were now collecting all service items preparing the cabin for landing. We touched down at 0610 AM and arrived at gate 155 at 0622 AM some 22 minutes after the flight`s 0600 AM scheduled arrival time. As we were the first passengers off the aircraft we were quickly processed through customs and immigration but to our dismay our baggage was not priority processed and we waited about 20 minutes for it to arrive on the belt.
Several areas are in need of improvement: The lack of pre-boarding Business Class passengers in Santiago the lack of communication from the flight deck the inadequate magazine selection for Business Class passengers the lack of a pre-departure drink service and the lack of priority baggage handling in Toronto for the Business Class passenger`s baggage are small points on their own but detract as a whole from what would have otherwise been a flawless flight. As such the flight is rated an 8.5 out of 10.
Three flight attendants were allocated to the 25 passengers in the Business-Class cabin with two working the cabin and one working the galley preparing meals and drinks. Prior to take-off the menus were distributed with passengers having a main course choice of Grilled Chicken Breast served over linguini with pesto Over-baked Crabmeat and Corn Boat offered on rice pilaf or Tortellini filled with mushroom accented by Bechamel and Tomato Basil Sauces. The fasten seat belt sign was turned off about fifteen minutes after our 945PM on-time departure from Santiago and Gloria the In-Charge Flight Attendant walked through the Business-Class cabin and personally introduced herself to each and every passenger welcoming everyone aboard the flight. This was a very nice touch and very impressive. As the flight was full Gloria worked with her colleagues in the coach cabin for the duration of the flight.