millen audrey. First Class Interiors. May 16th , 2018.
Air Canada`s J-cabin Flight Attendants and the In-Charge Gloria were extremely friendly and attentive to the passengers and conducted themselves in a professional yet welcoming manner. They were always available and performed their jobs with a smile and truly made the passengers feel welcome and are deserving of top marks. The quality quantity and presentation of the food and beverage service was excellent and gets top marks. Cabin comfort was good with generous seats pitch (better than the United 767-300 we flew ORD-EZE) and the Flight Attendants told us the non fully-reclining seats will soon be replaced when Air Canada upgrades its fleet with the new Business Class interiors that are being introduced fleet-wide.
At 1015 PM approximately 30 minutes after departure the first drink service started and my travel partner and I enjoyed the flight`s featured cocktail the Iceberg Cosmopolitan (a refreshing mixture of Newfoundland-made Iceberg Vodka mixed with cranberry juice and a splash of Grand Marnier). A small plate of premium nuts was served as well. This was soon after followed by a hot towel service and 45 minutes after departure the Captain had still not welcomed us aboard the flight with a standard flight synopsis announcement. Captain Green made no such announcement on this flight.
Skytrax determined its annual ratings from passenger`s reviews covering almost everything about an airline`s services customer value and amenities. A few among the several parameters where votes were essentially based are the aircraft`s cabin interiors cabin`s cleanliness the menu features in in-flight cuisine entertainment on board and the friendliness and hospitality of the airline`s crew and staff.
In the race among most airlines to pack in more paying customers into a fixed and very limited aircraft cabin the idea of what constitutes "foot space" or any "space" at all for that matter is a fungible and never easily understood concept on the part of an airline passenger. Believe me when I say that - as a former airline manager - that the airlines would LOVE to give everybody in every section of the plane their own personal "space" but that`s not going to happen in this lifetime from what I can tell.