First Class Interiors. Thursday , May 17th , 2018 - 02:57:18 AM
Several areas are in need of improvement: The lack of pre-boarding Business Class passengers in Santiago the lack of communication from the flight deck the inadequate magazine selection for Business Class passengers the lack of a pre-departure drink service and the lack of priority baggage handling in Toronto for the Business Class passenger`s baggage are small points on their own but detract as a whole from what would have otherwise been a flawless flight. As such the flight is rated an 8.5 out of 10.
Prior to its present esteemed status it must be noted that Emirates had slightly slipped from second position a rank which it has held from the past couple of years. Its customer services and value scores relegated the airline at third place last year although it has consistently kept its high ratings in amenities food and in-flight services. Nevertheless Emirates persevered and continued to hurdle benchmarks for excellence just as it had always performed through all these years. A point of interest though is the airline`s signature Shower Spa offered at the first class section. This state-of-the art innovation in airline amenities had somehow made Emirates cope up with speed with the very best.
As we took our seats 2D and 2F in a full Business-Class cabin National Post and Globe and Mail newspapers were handed out along with a Spanish language Chilean paper. A bottle of water was waiting in each seat for each passenger however there was no pre-departure drink service for the Business-Class passengers (orange juice champagne wine etc) as is standard on other airlines. I decided the check the magazine rack for some interesting in-flight reading material only to find Canadian Living Chatellaine Canada Food and Wine and Canadian Fishing; titles that are of little interest to most business travelers. There were no business and news magazines such as The Economist Business Week or Time which one would naturally expect to be provided. Our flight was under the command of Captain Green and he did not provide the passengers with a welcome aboard announcement telling us about flying time planned routing enroute weather or weather at destination.