First Class Interiors. Thursday , May 17th , 2018 - 03:27:30 AM
As we took our seats 2D and 2F in a full Business-Class cabin National Post and Globe and Mail newspapers were handed out along with a Spanish language Chilean paper. A bottle of water was waiting in each seat for each passenger however there was no pre-departure drink service for the Business-Class passengers (orange juice champagne wine etc) as is standard on other airlines. I decided the check the magazine rack for some interesting in-flight reading material only to find Canadian Living Chatellaine Canada Food and Wine and Canadian Fishing; titles that are of little interest to most business travelers. There were no business and news magazines such as The Economist Business Week or Time which one would naturally expect to be provided. Our flight was under the command of Captain Green and he did not provide the passengers with a welcome aboard announcement telling us about flying time planned routing enroute weather or weather at destination.
Several areas are in need of improvement: The lack of pre-boarding Business Class passengers in Santiago the lack of communication from the flight deck the inadequate magazine selection for Business Class passengers the lack of a pre-departure drink service and the lack of priority baggage handling in Toronto for the Business Class passenger`s baggage are small points on their own but detract as a whole from what would have otherwise been a flawless flight. As such the flight is rated an 8.5 out of 10.
This was the return journey home from our 12-day visit to Argentina which was booked several months in advance redeeming reward points from our Air Canada Aeroplan frequent flyer account. Given the great distance and long journey time from Canada down to Argentina comfort was a priority. So we decided to splurge treating ourselves to Business Class reward tickets. We actually boarded the flight at its origin at Ezeiza Airport in Buenos Aires Argentina for the short two-hour hop across the Andes to Santiago Chile.