millen audrey. First Class Interiors. May 17th , 2018.
The Business Class cabin was two thirds empty on the two hour Buenos Aires - Santiago sector and we landed an hour of so before sun down in clear and warm conditions with the Captain informing us it was still 29 degrees C. All passengers were deplaned at Santiago during the one hour station stop so that the aircraft could be groomed for the long-haul flight back to Toronto. Interestingly enough Air Canada has traffic rights between Buenos Aires and Santiago so some passengers left us but a larger number along with the new crew were waiting to join the flight at gate 15 in the new Santiago Airport terminal. Large glass windows are a prominent feature of the new airport which is great for aircraft spotters but they somehow forgot to incorporate an adequate air-conditioning system. It was stifling hot as we waited to board the flight although the Servisair-GlobeGround contract agents boarded the plane efficiently there was no advance boarding for Business-Class passengers as normal in Canada.
First of all you should find a charter company that is willing to take the time to answer all your questions. Question carefully as to the capacity and fuel requirement of each craft before deciding which is the best and most cost effective option. Also get a second opinion. Private jet charters are not above a little psychological selling. For example company A may insist that your destination airport because of its location or surface needs a special type of aircraft e.g. chopper for spot landing etc. If you are not aware of airport facilities inquiring directly at the airport or even asking another charter might help you avoid paying higher aircraft charter rates.
At 1130 PM (almost two hours after take-off) the meal trays were collected and a wine (port) gourmet cheese fruit and cracker service commenced followed by desert and tea. I opted for the Cherimoya Mousse in a Chocolate Cup which was delightful. Very decadent and was enjoyed by all the surrounding passengers! There were extras of the Chocolate Cup available and passengers were offered a second helping. We politely declined. Desert and tea service continued until midnight and cabin lights were dimmed at 1210 AM for several hours of sleeping.
Several areas are in need of improvement: The lack of pre-boarding Business Class passengers in Santiago the lack of communication from the flight deck the inadequate magazine selection for Business Class passengers the lack of a pre-departure drink service and the lack of priority baggage handling in Toronto for the Business Class passenger`s baggage are small points on their own but detract as a whole from what would have otherwise been a flawless flight. As such the flight is rated an 8.5 out of 10.