First Class Interiors. Thursday , May 17th , 2018 - 03:49:52 AM
The Business Class cabin was two thirds empty on the two hour Buenos Aires - Santiago sector and we landed an hour of so before sun down in clear and warm conditions with the Captain informing us it was still 29 degrees C. All passengers were deplaned at Santiago during the one hour station stop so that the aircraft could be groomed for the long-haul flight back to Toronto. Interestingly enough Air Canada has traffic rights between Buenos Aires and Santiago so some passengers left us but a larger number along with the new crew were waiting to join the flight at gate 15 in the new Santiago Airport terminal. Large glass windows are a prominent feature of the new airport which is great for aircraft spotters but they somehow forgot to incorporate an adequate air-conditioning system. It was stifling hot as we waited to board the flight although the Servisair-GlobeGround contract agents boarded the plane efficiently there was no advance boarding for Business-Class passengers as normal in Canada.
Air Canada provides its Business Class passengers with very comfortable warm and somewhat heavy grade comforters instead of thinner grade blankets provided on other airlines. This is a very nice unique touch that ads to increased comfort while sleeping when the cabin can get quite cool on long-haul flights. That said the cabin was kept at a perfect temperature for the entire flight (not too hot and not too cool). Personal DVD players and movies were available for Business Class passengers` use during the flight the in-flight pantry was fully stocked with sandwiches snacks and drinks for between meal cravings and passengers were invited to help themselves as needed.
Several areas are in need of improvement: The lack of pre-boarding Business Class passengers in Santiago the lack of communication from the flight deck the inadequate magazine selection for Business Class passengers the lack of a pre-departure drink service and the lack of priority baggage handling in Toronto for the Business Class passenger`s baggage are small points on their own but detract as a whole from what would have otherwise been a flawless flight. As such the flight is rated an 8.5 out of 10.