millen audrey. First Class Interiors. May 17th , 2018.
Several areas are in need of improvement: The lack of pre-boarding Business Class passengers in Santiago the lack of communication from the flight deck the inadequate magazine selection for Business Class passengers the lack of a pre-departure drink service and the lack of priority baggage handling in Toronto for the Business Class passenger`s baggage are small points on their own but detract as a whole from what would have otherwise been a flawless flight. As such the flight is rated an 8.5 out of 10.
Trust me when I say that the airlines really do sympathize with all those folks back there in coach manning the galley oars and pulling like hopped-up little monkeys. After all I was a "non rev" (airline employee flying on a free or very cheap "space available" basis) and I learned how to pack a bag to make sure it doesn`t`t have to be checked at the last minute while boarding the plane for example. I know how rough and spartan it can be back there.
As we took our seats 2D and 2F in a full Business-Class cabin National Post and Globe and Mail newspapers were handed out along with a Spanish language Chilean paper. A bottle of water was waiting in each seat for each passenger however there was no pre-departure drink service for the Business-Class passengers (orange juice champagne wine etc) as is standard on other airlines. I decided the check the magazine rack for some interesting in-flight reading material only to find Canadian Living Chatellaine Canada Food and Wine and Canadian Fishing; titles that are of little interest to most business travelers. There were no business and news magazines such as The Economist Business Week or Time which one would naturally expect to be provided. Our flight was under the command of Captain Green and he did not provide the passengers with a welcome aboard announcement telling us about flying time planned routing enroute weather or weather at destination.
And that`s just economy. In Diamond class travellers are treated to the "revolutionary" Diamond Seat which rotates 180 degrees contains a 23` personal LCD video screen has a six-way movement headrest with built-in massage facility and is able to convert into luxurious 6 foot 1 inch flat bed. The zone even has a coatroom and mini-bar. Seats in the Pearl zone also convert into flat beds or "business-beds" as they are called.