First Class Interiors. Friday , May 18th , 2018 - 13:31:38 PM
The Business Class cabin was two thirds empty on the two hour Buenos Aires - Santiago sector and we landed an hour of so before sun down in clear and warm conditions with the Captain informing us it was still 29 degrees C. All passengers were deplaned at Santiago during the one hour station stop so that the aircraft could be groomed for the long-haul flight back to Toronto. Interestingly enough Air Canada has traffic rights between Buenos Aires and Santiago so some passengers left us but a larger number along with the new crew were waiting to join the flight at gate 15 in the new Santiago Airport terminal. Large glass windows are a prominent feature of the new airport which is great for aircraft spotters but they somehow forgot to incorporate an adequate air-conditioning system. It was stifling hot as we waited to board the flight although the Servisair-GlobeGround contract agents boarded the plane efficiently there was no advance boarding for Business-Class passengers as normal in Canada.
Several areas are in need of improvement: The lack of pre-boarding Business Class passengers in Santiago the lack of communication from the flight deck the inadequate magazine selection for Business Class passengers the lack of a pre-departure drink service and the lack of priority baggage handling in Toronto for the Business Class passenger`s baggage are small points on their own but detract as a whole from what would have otherwise been a flawless flight. As such the flight is rated an 8.5 out of 10.
As we took our seats 2D and 2F in a full Business-Class cabin National Post and Globe and Mail newspapers were handed out along with a Spanish language Chilean paper. A bottle of water was waiting in each seat for each passenger however there was no pre-departure drink service for the Business-Class passengers (orange juice champagne wine etc) as is standard on other airlines. I decided the check the magazine rack for some interesting in-flight reading material only to find Canadian Living Chatellaine Canada Food and Wine and Canadian Fishing; titles that are of little interest to most business travelers. There were no business and news magazines such as The Economist Business Week or Time which one would naturally expect to be provided. Our flight was under the command of Captain Green and he did not provide the passengers with a welcome aboard announcement telling us about flying time planned routing enroute weather or weather at destination.